返金ポリシー

Refund policy

Because Japan Atelier products are selected and shipped as tableware items, we generally do not accept returns or refunds for customer convenience, including change of mind after delivery.

If an item arrives damaged, defective, or incorrect, please contact us at support@japanatelier.com within 7 days of delivery with your order number and clear photos. After review, we will arrange a replacement, refund, or other appropriate resolution.

Return shipping

For damaged, defective, or incorrect items confirmed by Japan Atelier, return shipping or replacement handling will be covered by us. If a return is exceptionally approved for another reason, return shipping costs may be the customer’s responsibility.